Today I was in Starbucks and started to show someone how NetFlix downloads look on iPad. I realized a moment later that I would need to login to the paid internet service when Starbucks’ login screen appeared. I closed the app and forgot about that.
Tonight, when I tried to actually use NetFlix to watch a show, I was surprised to see the Starbucks web page again.
I proceeded to try all manner of things to get the app to go back to working with the NetFlix site. Nothing worked. Not the reload button, not the back and forward buttons, not quitting and restarting. All my efforts to get the answer from the NetFlix site turned up scarcely and acknowledgment of the app’s existence. There was not even a clear way to send a message to NetFlix to point out the lack of answers. (There were a few links on the “contact us” page, but none was clearly for reporting problems. The self-help items did not mention the iPad as a NetFlix device and the information for “computers” only included Mac and Windows.
As best I can determine, the app remembers the last web page used internally and tries to return there. It doesn’t try to go to the main NetFlix app page.
So, if you wind up seeing this kind of thing after visiting a store with free WiFi with a login page (like Starbucks, McDonalds, etc) you can fix it like this:
- Go to the Settings app. Find the “NetFlix” entry in the list.
- Change “Reset” to “On”.
- Go re-launch the NetFlix app.
Enjoy
As was noted on the Ning.com site for NetFlix community, you can’t email NetFlix, but you can contact them through:
- Netflix Customer Service phones: 877-638-3549 and 866-716-0414.
- TTY 1-866-402-2619
- on Twitter @Netflixhelps.
- Post your question on the Netflix Discussion Board on Facebook
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